Greater Dover chamber of Commerce Seeking Membership & Business Resource Manager

Chamber Mission:

Making good things happen in Dover for business, visitors and residents

Position Overview:

The Membership & Business Resource Manager is responsible for membership development and retention. This position oversees all business resources, benefits, networking and promotion.

General Responsibilities:

• Responsible for recruiting, retaining and maintaining positive relationships with member and not-yet members
• Cultivate the sponsorship for all of the business events listed below
• Serve as the staff liaison to the Ambassadors Committee
• Produce the quarterly print Newsletter & Insert program & market and sell any/all business advertising opportunities
• Develop, design and send Member/Business E-blasts
• Maintain the chamber database.
• Institute a checklist for new members and track the progress of the checklist
• Develop creative membership recruiting techniques and tools
• Coordinate new member orientation meetings
• Schedule, organize, set up & attend breakfast forums and business after-hours functions
• Work with the Executive Director to establish annual new member & retention goals
• Coordinate new member ribbon-cuttings and other promotional photo opportunities
• Work with the Ambassador Committee Chair to select and train new ambassadors
• Work with the entire chamber staff team on events as needed
• Recommend and develop feasible & profitable new member services, programs & benefit as needed

Current Programs, Services & Events under the Leadership of this position:

• Seacoast Business Expo (Annually in October)
• Business Open Houses (Monthly)
• Tri-Chamber Business Open Houses (Quarterly)
• Local Expert Series (Monthly)
• Annual Dinner & Recognition Programs (Annually in January)
• Forum Series (Quarterly)
• New Member Welcomes & Ribbon Cuttings (Monthly)
• Printed Newsletter (Quarterly)
• Ambassadors Committee Meetings (Monthly)
• New Member Welcomes (Quarterly)
• Advertising & Sponsorship Sales (event, web, print etc – on-going)

Qualifications and Experience Required

• BA/BS with 2-3 years of membership development or similar experience
• Excellent written and verbal communication skills
• 2-3 years of experience working directly in the chamber of commerce industry preferred
• Proven membership development experience preferred
• Proven event management experience preferred
• Effective public speaker
• Effective project management skills
• Ability to establish strong partnerships and build collaborative efforts
• Organized with ability to multi-task in fast paced environment
• Attention to detail
• Ability to work independently as well as part of a team
• IT proficiency – Microsoft Office software, website content management,
• database systems, constant contact
• Positive ‘can do’ attitude
• Must have own reliable transportation and valid driver license

Work Environment:

The Greater Dover Chamber of Commerce offers a supportive and engaged work environment that values and encourages creativity and growth. Our headquarters is located at 550 Central Avenue in Dover. Some early and late hours may be necessary.